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 Post subject: Getting and sending log-files
 Post Posted: Fri Jul 20, 2012 12:28 pm 
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Ronimo Team Member
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Joined: Thu Apr 23, 2009 5:45 pm
Posts: 6657
It often helps to send us your 3 log-files: ApplicationOther.log, ApplicationPersistent.log and ApplicationNetwork.log. When mailing me logs, please add your forum name and a link to your topic here on the forum. In the forum topic, be sure to describe as completely as you can remember what happened exactly.

Where to send logs:
Bugs with your stats page: dennis@ronimo-games.com
All other topics: maarten@ronimo-games.com

If you happen to know how to ZIP/RAR files, please do so with the logs before sending them, as they can get quite big.

Where to find logs:
On Windows you can find the logs in the Steam folder, probably here:
C:\Program Files (x86)\Steam\Steam\steamapps\common\awesomenauts

On Mac the logs are here:
~/Library/Application Support/Steam/SteamApps/common/Awesomenauts

On Linux the logs are here:
~/.local/share/Steam/SteamApps/common/Awesomenauts

Networking issues in general:
Go to http://www.speedtest.net/ run a test and send us the results along with the other logs.

Networking issues which can be reproduced:
Launch Steam with this command line:
Steam.exe -lognetapi -debug_steamapi
Start pinging google so we have a reference ping
ping google.com /t > c:\googlePings.txt
If you use a router, also ping your router. You can look up its ip by running ipconfig, its the ip next to the Default Gateway.
ping <ip of router> /t > c:\routerPings.txt

Run a session of Awesomenauts that generates an error, then quit the game, the ping and Steam. Then send these files along with the other game logs:

Steam/log/netapi_log.txt
c:\googlePings.txt
c:\routerPings.txt


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