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 Post subject: I lost 400 rank because my game crashed
 Post Posted: Sat Mar 18, 2017 4:34 am 
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Joined: Sun Jan 05, 2014 11:22 am
Posts: 5033
Location: Victoria, Australia
Excerpt from Anger Management:

Duskitty wrote:
I got this error as soon as the match started:

Image

so the game closed, and forced me to verify. And when it was finished verifying, I rejoined the match and played it to the end. We won.

"Too bad! You moved down a league."

I went down 400 rank for that error, even though I rejoined and won. Why?

Now I'm league 3 again. :chucho:


I still don't know what caused the game to crash. I didn't realize there was anything wrong with the files.

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 Post subject: Re: I lost 400 rank because my game crashed
 Post Posted: Sat Mar 18, 2017 9:32 am 
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This has been happening a LOT lately; just look at 3 or 4 of the other Tech Support posts on the first page, they all have this image. The bug was supposedly fixed with the most recent hotfix, and it dealt with the ctrl + s keybinding being pressed outside of the Map Editor (at literally any point in a match, such as a prior one) and breaking the game; if this ISN'T the issue you had, I'd ask you describe what events led up to the crash in more detail and email your logs alongside a link to this forum topic to support@ronimo-games.com. Either way, thanks :ayla: !

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 Post subject: Re: I lost 400 rank because my game crashed
 Post Posted: Sun Mar 19, 2017 1:51 pm 
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Joined: Sun Jan 05, 2014 11:22 am
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Location: Victoria, Australia
I was alt tabbed from the game when it crashed and didn't press anything. It was right after the "game starts in 3... 2... 1" countdown hit zero (the one right before the match starts and you're launched from the droppod).

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I play, with varying degrees of success:
:ayla: :jimmy: :CocoWink: :rae: :scoop: :rocco: :party: :ksenia:


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 Post subject: Re: I lost 400 rank because my game crashed
 Post Posted: Mon Mar 20, 2017 9:11 am 
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Joined: Fri Jan 18, 2013 7:07 pm
Posts: 1205
Heyas, sorry to hear the game decided to explode on you!
Neko is right - If this happens consistently while in Queue I'd like you to send me your logs. I'd also suggest maybe running in borderless windowed if you're not already - not saying this is something that'll immediately fix everything, but it's essentially a better full screen mode that your computer will like you better for when you're alt tabbing.

Thanks for the report!


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 Post subject: Re: I lost 400 rank because my game crashed
 Post Posted: Mon Mar 20, 2017 9:22 am 
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Joined: Sun Jan 05, 2014 11:22 am
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Location: Victoria, Australia
I'm already running borderless windowed, and this seems to have been a one-time thing, but I'll definitely send logs if this happens again.

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I play, with varying degrees of success:
:ayla: :jimmy: :CocoWink: :rae: :scoop: :rocco: :party: :ksenia:


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