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 Post subject: Frequent freezes leading to DC since 4.2.0
 Post Posted: Mon Sep 11, 2017 5:39 pm 
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Joined: Wed Oct 10, 2012 11:26 pm
Posts: 45
Location: UK
Since 4.2.0 I've had a lot of games where I freeze up seemingly randomly and it results in a disconnect. Audio continues to play, either looped (in the case of sfx) or normally (in the case of the soundtrack), but all video freezes completely (no red DC triangle visible either). If I alt-tab out and back in the screen goes black on return whilst the audio continues. This freeze will last for up to a minute after which I find myself 'kicked due to connection issues'.

I've tried all the usual stuff, reset router/verify integrity/full reinstall/Directx to Opengl/graphics settings changes and I've made no recent hardware changes to my PC. I've looked through the logs and although I don't understand them, at and around the times of each freeze I see a lot of:

Code:
Starting new regular soundtrack song "MusicIngameOHG"
2017-09-11 Mon 16:45:24   18074   ERROR: Cannot find ShootSettings ""
2017-09-11 Mon 16:46:00   18086   ERROR: Cannot find ShootSettings ""
2017-09-11 Mon 16:46:03   18088   Unloading soundSet "CR" with  102  sounds
2017-09-11 Mon 16:46:03   18089   ERROR: Cannot find ShootSettings ""
2017-09-11 Mon 16:46:13   18093   Starting new regular soundtrack song "MusicIngameYR"
2017-09-11 Mon 16:46:17   18095   Unloading soundSet "CL" with  29  sounds
2017-09-11 Mon 16:46:17   18096   ERROR: Cannot find ShootSettings ""
2017-09-11 Mon 16:47:08   18112   ERROR: Cannot find ShootSettings ""
2017-09-11 Mon 16:47:48   18125   Unloading soundSet "SW" with  86  sounds
2017-09-11 Mon 16:47:48   18126   ERROR: Cannot find ShootSettings ""
2017-09-11 Mon 16:48:45   18147   ERROR: Cannot find ShootSettings ""
2017-09-11 Mon 16:49:40   18164   ERROR: Cannot find ShootSettings ""
2017-09-11 Mon 16:50:19   18187   ERROR: Cannot find ShootSettings ""
2017-09-11 Mon 16:50:27   18192   Starting new regular soundtrack song "MusicIngameSL"
2017-09-11 Mon 16:51:18   18211   ERROR: Cannot find ShootSettings ""
2017-09-11 Mon 16:51:52   18222   ERROR: Cannot find ShootSettings ""
2017-09-11 Mon 16:51:59   18225   ERROR: Cannot find ShootSettings ""
2017-09-11 Mon 16:52:10   18229   Starting new regular soundtrack song "MusicIngameLC"
2017-09-11 Mon 16:52:52   18243   ERROR: Cannot find ShootSettings ""
2017-09-11 Mon 16:53:18   18252   ERROR: Cannot find ShootSettings ""
2017-09-11 Mon 16:53:37   18258   ERROR: Cannot find ShootSettings ""
2017-09-11 Mon 16:53:52   18264   ERROR: Cannot find ShootSettings ""
2017-09-11 Mon 16:54:51   18284   ERROR: Cannot find ShootSettings ""
2017-09-11 Mon 16:55:02   18289   ERROR: AnimationTemplate "sfx_crumple001_enterStealth" does not exist
2017-09-11 Mon 16:55:05   18291   ERROR: AnimationTemplate "sfx_crumple001_exitstealth" does not exist
2017-09-11 Mon 16:55:16   18297   ERROR: Cannot find ShootSettings ""
2017-09-11 Mon 16:56:03   18328   ERROR: Cannot find ShootSettings ""
2017-09-11 Mon 16:56:23   18335   ERROR: Cannot find ShootSettings ""
2017-09-11 Mon 16:56:48   18343   Starting new regular soundtrack song "MusicIngameVO"
2017-09-11 Mon 16:56:58   18347   ERROR: Cannot find ShootSettings ""
2017-09-11 Mon 16:57:13   18353   ERROR: Cannot find ShootSettings ""
2017-09-11 Mon 16:57:42   18366   ERROR: Cannot find ShootSettings ""
2017-09-11 Mon 16:59:10   18511   MenuState constructor, startScreen:  0  texturesHaveBeenPreloaded:  0
2017-09-11 Mon 16:59:10   18512   The last frame took rather long to update:  80.3534


the actual time of this freeze was at 16:57. I've emailed the full logs but they don't seem to go back very far so may only show one or two of the multiple freezes. Also I noticed in some of the overviews for the replays for the games where it happens my character portrait is the only one there and the game time shows 0:00:00 despite the replay playing fine up to and past my freeze and disconnection. It may be unrelated but I also froze once whilst spending awesomepoints. If relevant I also have never had this problem pre 4.2.0 and no similar instance happens in any other application I use online or offline.

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 Post subject: Re: Frequent freezes leading to DC since 4.2.0
 Post Posted: Tue Sep 12, 2017 8:04 am 
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Joined: Sun Jan 05, 2014 11:22 am
Posts: 5210
Location: Victoria, Australia
Thanks for reporting!

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 Post subject: Re: Frequent freezes leading to DC since 4.2.0
 Post Posted: Fri Sep 15, 2017 9:08 am 
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Joined: Thu Apr 23, 2009 5:45 pm
Posts: 8941
I've looked through those logs and I indeed see a couple of extreme freezes (80 seconds long for example). However, I don't see anything in the logs that looks related to the freezes. The logmessages you mention happen at other moments as well (when it doesn't freeze), so they don't seem related to the freeze.

I haven't heard of any other users who have the same issue since that same update 4.2.0, which suggests that the problem is not in the game itself but something in your computer. However, figuring out what that is is really difficult. :(

Sometimes Verify Integrity and even reinstall leave the same broken files. Could you try the particular method that's described here? viewtopic.php?f=13&t=30093

Do you happen to have another harddisk that you can install Nauts on to test whether maybe it's something harddisk related?

Have you tried running windowed instead of fullscreen, with all graphics settings set to low? In particular, could you try switching Multithreading mode to "Less input lag"?


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 Post subject: Re: Frequent freezes leading to DC since 4.2.0
 Post Posted: Fri Sep 15, 2017 5:29 pm 
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Joined: Wed Oct 10, 2012 11:26 pm
Posts: 45
Location: UK
Thanks Joost. Just attempted the alternative delete method and will test the game again for a few days or until it freezes again.

If it freezes I'll have to try make space on my SSD and try it there as an alternative.

Will report back after a few days of testing.

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