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 Post subject: I can not connect
 Post Posted: Fri Aug 10, 2018 10:08 pm 
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Joined: Fri Aug 10, 2018 10:03 pm
Posts: 1
Hello, I can not connect to this game on an internet provider, we currently use these prefixes https://bgp.he.net/AS262293#_prefixes
I wonder if you would have to move the IPs or if they use any specific port to be unblocked.


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 Post subject: Re: I can not connect
 Post Posted: Mon Aug 27, 2018 12:01 pm 
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Joined: Thu Dec 03, 2015 2:21 am
Posts: 1277
Location: Kewn's Kave
Hey kaiomariz,

For troubleshooting this, you'd have to either contact your ISP directly or open these specific ports on your modem / router / firewall to prevent them from being blocked. Since IPs are dynamic, we cannot unblock a specific range of addresses / ports due to this being a security risk; additionally, this type of access will be used for matchmaking and chat services only, as player matches are P2P based (routed through similar ports you'd need to unblock if not already handled in this manner).

A quick guide on what to do is here: https://www.awesomenauts.com/forum/view ... =13&t=2521 , though I'm not particularly familiar with your ISP or forwarding rules from your country myself as I'm not a resident there (I think it's Brazil). That being said, if you have any other questions or concerns regarding this, please let us know; we'll try to work with you as best we can!

As always, thanks!

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